Privacy Policy

1. Introduction

Welcome to Shapour. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our platform and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier
• Contact Data: includes email address, phone number, and mailing address
• Financial Data: includes payment card details and transaction history
• Transaction Data: includes details about payments, tickets, and booth reservations
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Profile Data: includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses
• Usage Data: includes information about how you use our platform, products and services
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise
• Automated technologies or interactions: As you interact with our platform, we may automatically collect Technical Data about your equipment, browsing actions and patterns
• Third parties or publicly available sources: We may receive personal data about you from various third parties such as analytics providers, advertising networks, and payment providers

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer
• To process and deliver your ticket purchases or booth reservations
• To manage payments, fees and charges
• To collect and recover money owed to us
• To manage our relationship with you
• To administer and protect our business and platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• To deliver relevant platform content and advertisements to you and measure or understand the effectiveness of the advertising
• To use data analytics to improve our platform, products/services, marketing, customer relationships and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent at any time where we are relying on consent to process your personal data

8. Cookies

Our platform uses cookies to distinguish you from other users of our platform. This helps us to provide you with a good experience when you browse our platform and also allows us to improve our platform. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

9. Third-Party Links

Our platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our platform, we encourage you to read the privacy policy of every website you visit.

10. International Transfers

We may transfer your personal data outside of Saudi Arabia. Whenever we transfer your personal data out of Saudi Arabia, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented.

11. Children's Privacy

Our platform is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@shapour.com
• Through our contact page on the platform

14. Complaints

You have the right to make a complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority, so please contact us in the first instance.